aq998 Privacy Policy

1.1 Registration and Account Information

When you create an account at aq998, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• Password (stored in encrypted form)
• Nationality and residence details

1.2 Financial Information

We collect financial information to process deposit and withdrawal transactions. This includes:

• Payment methods (bKash, Nagad, Rocket, Upay)
• Mobile banking account number
• Transaction history and amounts
• Date and time of deposits and withdrawals

We never store your full bank card details or PIN number.

1.3 Automatically Collected Information

When you use aq998, certain information is collected automatically for technical reasons:

• IP address and device information
• Browser type and operating system
• Page visit times and session data
• Cookie and local storage data
• Gaming activity and history

1.4 Verification Documents

As part of our KYC (Know Your Customer) process, we may request copies of the following documents:

• National Identity Card (NID)
• Passport or driving licence
• Utility bill or bank statement (for address verification)

aq998 uses your information only for specific and legitimate purposes. We process your personal information for the following reasons:

2.1 Service Delivery and Operations

• Creating, managing, and verifying your account
• Completing deposit and withdrawal transactions
• Providing gaming services and bonus offers
• Ensuring technical support and customer service

2.2 Security and Fraud Prevention

• Account protection and prevention of unauthorised access
• Detection and prevention of financial fraud
• Compliance with anti-money laundering (AML) regulations
• Ensuring system integrity

2.3 Legal Compliance

We are required to retain and process certain information in order to comply with applicable laws and regulations.

2.4 Service Improvement

• Analysing and improving user experience
• Testing and enhancing platform performance
• Providing personalised gaming recommendations

2.5 Communication

We use your contact information to send important notifications related to your account, transactions, promotions, or changes to our services.

aq998 does not sell your personal information to third parties. However, information may be shared in the circumstances described below:

3.1 Service Provider Partners

Certain information may be shared with trusted partner organisations to ensure the smooth operation of our services. These partners include:

• Payment processors (bKash, Nagad, Rocket, Upay)
• IT and cybersecurity service providers
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt)
• Customer service platforms

All such partner organisations are bound by strict confidentiality agreements and may use the information only for specified purposes.

3.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or obligations under applicable law.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance.

aq998 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform — login sessions, security tokens.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyse platform usage and improve services.
• Security Cookies: For fraud detection and account protection.

4.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling certain essential cookies may mean that some features of the platform do not work correctly.

aq998 gives the highest priority to the security of your information. We use internationally recognised security technologies and practices.

5.1 Technical Security

• SSL/TLS encryption — all data transfers are securely encrypted.
• Encryption at rest — stored data is also kept in encrypted form.
• Two-factor authentication (2FA) — an additional layer of account protection.
• Firewall and intrusion detection systems.
• Regular security audits and vulnerability assessments.

5.2 Administrative Security

• Strict access controls — only authorised staff may access sensitive information.
• Staff training — regular training on data protection and privacy.
• Data breach response plan — measures in place to act quickly in the event of any security incident.

5.3 User Responsibilities

You can also take steps to help keep your account secure:

• Use a strong and unique password.
• Do not share your login details with anyone.
• Always use the official aq998 website.
• Log out after use, especially on shared devices.

aq998 retains your personal information only for as long as it is necessary or legally required.

• Account information: For the duration the account is active and for the applicable legal period after the account is closed.
• Transaction records: For the period required under financial regulations.
• KYC documents: For the period required to meet regulatory obligations.
• Gaming logs: For the period needed for dispute resolution and auditing.
• Session and cookie data: Automatically deleted after the session ends.

Once the need has passed, we securely delete or safely destroy the information.

aq998 respects your rights over your personal information. You have the following rights:

7.1 Right to Access

You may request to view the personal information stored in your account at any time.

7.2 Right to Correction

You have the right to correct any inaccuracies in your information. This can be done through your account settings or via customer support.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted.

7.5 Right to Object

You have the right to object to the use of your information for marketing communications and to withdraw this consent at any time.

To exercise any of your rights, please contact our support team: [email protected]

aq998 strictly prohibits registration by anyone under the age of 21. We do not intentionally collect information from minors. Our age verification process (including NID verification) effectively enforces this rule.

If we become aware that information from a minor has entered our system, we delete it immediately and close the associated account.

The aq998 platform integrates third-party payment services (bKash, Nagad, Rocket, Upay) and game software providers. These third parties have their own privacy policies, and we are not responsible for them.

When making a payment, you may be redirected to the relevant service provider's platform. The protection of your information on that platform will be governed by that provider's own privacy policy.

To provide our services, your information may in some cases be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Transfers are made only to trusted service providers.
• Equivalent privacy protections are maintained.
• Applicable legal regulations are complied with.
• Necessary agreements and safeguards are maintained for data transfers.

aq998 supports responsible gaming. We may use data about your gaming activity to identify potentially problematic gaming behaviour and provide assistance where needed.

If you wish to set limits for yourself or activate self-exclusion, please visit our Responsible Gaming page.

aq998 reserves the right to update this privacy policy at any time. For significant changes, we will:

• Clearly note the date of the change on this page.
• Notify registered users via email or account notification.
• Active consent may be sought for important changes.

Continuing to use aq998 after any changes means you agree to the updated policy. Visit this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We take all complaints seriously and work to resolve them promptly.