Help Center
aq998 Frequently Asked Questions
From opening an account to bonuses, deposits, withdrawals and safe gaming — find simple answers to all your questions right here.
Welcome to aq998. This FAQ page has been created to answer the most common questions from players in Bangladesh. We have provided detailed explanations covering account registration, depositing money via bKash or Nagad, understanding bonus terms and responsible gaming. If you cannot find the answer to your question, our 24/7 Bengali live chat support is always here for you.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Safety and Responsible Gaming
Account and Registration
To open an account at aq998 you need an active mobile number, a password and your date of birth. The registration process is fully mobile-friendly and takes just a few minutes. Registering with accurate information ensures no complications with withdrawals later on.
No, each person may hold only one account at aq998. Attempting to open multiple accounts using the same mobile number or payment method may result in all accounts being suspended and bonuses cancelled.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have trouble, contact aq998's 24/7 live chat support.
Identity verification may be required for large withdrawal amounts. Usually uploading a photo of your National ID (NID) or passport is all that is needed. aq998 keeps your information secure and does not share it with third parties.
Yes, aq998 is strictly an adults-only platform. Only those aged 21 or above may open an account and play. Accounts belonging to underage individuals will be closed without notice.
Deposits and Withdrawals
Depositing from bKash to aq998 is generally instant — in most cases the amount is added to your account within a few minutes. Network or server load may cause a delay of up to 15 minutes. If there is a problem, let us know via live chat.
The minimum deposit amount at aq998 is ৳500 and the minimum withdrawal amount is also ৳500. This limit applies to all payment methods — bKash, Nagad, Rocket and Upay. This straightforward limit is especially convenient for new players.
Withdrawals from aq998 to Nagad are generally completed within 1 hour. Our payment team processes every request quickly. If your account verification is complete at the time of your first withdrawal, the process goes even more smoothly.
aq998 does not charge any fees of its own for deposits or withdrawals. However, bKash, Nagad, Rocket or Upay may apply their own transaction charges — this depends on the terms of your mobile banking operator.
Yes, aq998 currently supports four mobile payment methods: bKash, Nagad, Rocket and Upay. All four can be used for both deposits and withdrawals, and the minimum limit is the same in every case — ৳500.
First, wait a few minutes and refresh the page. If the issue persists, take the transaction reference number from your mobile banking app and contact aq998's live chat. Our team will resolve the issue quickly.
Games and How to Play
You can bet on BPL and all major cricket tournaments at aq998. Both pre-match and in-play (live betting) options are available. Various markets are on offer including match winner, toss, top batter and bowler, and over/under runs. Review the odds carefully before placing a bet.
aq998 has a large slot collection from top providers including PG Soft, Pragmatic Play and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Fortune Gems, Sweet Bonanza and Aviator are easy to find. New games are added regularly.
Yes, all live casino games at aq998 are fully mobile-optimised. You can play directly in the browser of any Android or iOS smartphone — no separate app download is needed. A good internet connection is all you need to play seamlessly with a live dealer.
RTP is the theoretical return rate of a game — it indicates how much is paid back on average as winnings for every 100 units wagered over the long term. It is a mathematical average, not a guarantee of results in any single session. Higher RTP games are generally more favourable for players.
All games at aq998 run using Random Number Generator (RNG) technology from certified software providers, which keeps results completely random and predetermined-free. We maintain SSL encryption and a secure gaming environment to ensure fair play.
No, virtual sports are computer-generated simulated matches operated by RNG technology. They are available 24/7 and offer the same variety of betting options as real matches. You can play various virtual sports at aq998 including football, cricket and horse racing.
Bonuses and Promotions
Open a new account at aq998 and make your first deposit to receive a 100% welcome bonus — up to ৳5,000. That means depositing ৳5,000 lets you start playing with a total of ৳10,000. The bonus is added to your account automatically.
A wagering requirement is the number of times you must wager the bonus amount before you can withdraw it. The wagering requirement for the aq998 welcome bonus is 25 times. So if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing.
The aq998 VIP program has three tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8% weekly cashback; Gold — up to 1.2% cashback. Play regularly to move up through the tiers step by step.
In most cases bonuses can be used across the majority of aq998 games including slots, live casino and sports betting. However, certain games may be excluded under the terms of specific promotions. Read the full terms on the promotions page.
Yes, aq998 offers limited-time promotions during Eid, Pohela Boishakh and other special occasions. These offers typically come as extra cashback, free spins or deposit bonuses. Check the aq998 promotions page regularly for the latest offers.
Safety and Responsible Gaming
Yes, aq998 keeps all your information secure using SSL encryption technology. Personal and financial information is not shared with any third party. To read our full privacy policy, visit the Privacy Policy page.
Yes, aq998 offers a self-exclusion facility. If you feel that gambling is going beyond your control, contact our live chat support. A temporary break (cooling-off period) or permanent closure can be arranged.
aq998 places the highest importance on responsible gaming. We provide deposit and betting limits, self-exclusion and awareness information. For more details, read our Responsible Gaming page. Remember — gaming is for entertainment, not a guaranteed source of income.
aq998 offers Bengali live chat support 24 hours a day, 7 days a week. Click the live chat icon from any page on the site to speak with us right away. To contact us by email: [email protected]
aq998 strictly enforces the 21+ age limit. If an underage person opens an account, it will be closed after verification and all deposited funds will be returned. If there are minors in the household, it is recommended to use parental controls on the device.
Still have questions? Talk to support
Our Bengali support team is with you around the clock, 24/7. Contact us via live chat or send an email.
[email protected] | 24/7 Bengali Support